FAQ

GENUINE is about creating nutritional irreverent brews.

 

We’re on an adventure of creating the finest nutritional coffees on the planet. It’s not going to be your typical taste because it’s made with a nutritional kick. It’s still coffee, and it’ll remind you of coffee - but something more, something way more awakening. Some say it’s irreverent - we say, why not?

We're grateful that you’re on this journey of upgrading coffee and tea with us. That’s why we’re upfront about our products and everything we do.

If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.

 

About GENUINE

 

Who is GENUINE Coffee and Tea?
A team of crazy coffee and tea lovers. We wanted to create the most authentically healthy coffee and tea available - and we invite you to be a part of the journey.
What is the shelf life of GENUINE Pods?
Typically two years.
I want to sell GENUINE at my business. Do you have a Wholesale Program?
Yes. We work with many of the leading grocery stores, fitness studios, CrossFit gyms, bookstores, coffee shops, juice bars and other retailers across the country. For more information, contact us at hello@genuine.coffee
Where do you currently sell GENUINE?
We've chosen to use Amazon's shipping facilites to help bring our coffee and teas to you. Currently in the US and Canada.

 

Ingredients and Nutritional Information

 

Where do I find the Nutritional Facts for GENUINE?
The Nutritional Facts can be found on each product page. Unlike others, we include the actual US certified ingredient manufacturers that we have license agreements with clearly on our packaging.
Can I use GENUINE’s coffee to make “bulletproof” (grass-fed butter and MCT oil) coffee?
Absolutely! It kicks it up to a whole new level.
How many Carbs or Calories are in a GENUINE serving?
Every GENUINE flavor is free of sugar and carb free. If you’d like to to add sugar or stevia (or preference) we leave that up to you.
Is GENUINE vegan?
Yes.
Do GENUINE’s coffee and teas contain GMOs (genetically modified organisms)?
At GENUINE, we are committed to quality, food safety and the ethical treatment of animals. We require documentation from our suppliers to ensure all of our ingredients are non GMO. We have policies in place to ensure we are sourcing the highest quality ingredients in a responsible and sustainable manner.
What makes GENUINE’s Healthy Brain different than normal coffee?
GENUINE’s Healthy Brain nutritional support combines your love of coffee with the finest blend of scientifically-validated neuro-cognitive boosting nutraceuticals. Now you can finally enjoy coffee while supporting your nutritional needs for cognitive enhancement. Our Clinically-Proven ingredients include Bacognize® which is shown to be active at the 5HT (serotonin) receptors that are key for optimal cognitive function and supports memory, mood and focus. Bacognize® Extract is an all natural standardized formula derived from Bacopa monnieri known to promote cognitive function. Backed by thousands of years of traditional use, Bacopa monnieri Bacognize® has been shown in randomized, placebo controlled clinical trials to support memory, focus, and mood. We include the powerful anti-inflammatory UC3 Clear® Curcumin - the most clinically studied curcumin in the world. This all combines with our use of Bioperine® - for the ultimate bio-availability and absorptive capacity. Bioperine® is a patented bioavailability enhancing thermonutrient - black pepper extract standardized to contain 95-98% piperine that increases the potency and efficacy of nutraceuticals. GRAS (generally recommended as safe) under the intended conditions of use. With complete all natural ingredients, overall, our coffees supports focus, attention, learning, memory, anti-inflammatory response, increases energy and well-being with no artificial ingredients and any GMO’s. Low Acid and easy on the stomach.
What makes GENUINE’s Healthy Weight and Gut Support different than normal coffee?
GENUINE’s Healthy Weight and Gut nutritional support combines your love of coffee with the finest blend of scientifically-validated weight management nutraceuticals and advanced probiotics. Now you can finally enjoy coffee while supporting your nutritional needs for weight control and gut health function. Our Clinically-Proven ingredients include CitrinK® the most validated Garcinia Cambogia Extract. With Extensive Clinical Studies Supporting Healthy and Rapid Weight Loss. Probiotics take residence in the gut and improve health. Scientists continue to research the mechanisms behind the benefits of probiotics. Consult your health care provider to determine which probiotic is good for you, but adding small amounts of fermented foods to your diet presents may help the growth and proliferation of healthy bacteria. GENUINE uses LactoSpore®, a patented, clinically studied probiotic known to stimulate the growth of other beneficial bacteria like Faecalibacterium prausnitzii in the human gut. Thus, establishment of healthy microflora eventually helps in reducing toxins as well as the growth of other bacterial/viral pathogens. We include the powerful anti-inflammatory UC3 Clear® Curcumin - the most clinically studied curcumin in the world. This all combines with our use of Bioperine® - for the ultimate bio-availability and absorptive capacity. Bioperine® is a patented bioavailability enhancing thermonutrient - black pepper extract standardized to contain 95-98% piperine that increases the potency and efficacy of nutraceuticals. GRAS (generally recommended as safe) under the intended conditions of use. Helps suppresses appetite and cravings. Supports enhanced metabolism and burns body fat. Overall, our coffees supports anti-inflammatory response, increases energy and well-being with no artificial ingredients and any GMO’s.
What makes GENUINE’s Healhty Immune different?
GENUINE’s Healthy Immune nutritional support combines your love of coffee with the finest blend of scientifically-validated immune boosting nutraceuticals. Now you can finally enjoy coffee roasted at the peak of its flavor while supporting your nutritional needs for immunity. Our Clinically-Proven ingredients include Immune Assist Micron™, the most technologically advanced immune ingredient for use in dietary supplements available today. Infused with the most powerful immune supporting properties of six species of medicinal mushrooms grown by Aloha Medicinals. 100% USDA Certified Organic extracts of Agaricus Blazei (Royal Sun Agaricus) Cordyceps Sinensis, Grifola Frondosa (Maitake), Ganoderma Lucidum (Reishi), Coriolus versicolor (Turkey Tails), Organic Lentinula Edodes (Shiitake). Research shows Immune Assist Micron ™ activates all 260 different classes of immune cells, including the NK cells, T-cells, Macrophages and many others. We include the powerful anti-inflammatory UC3 Clear® Curcumin - the most clinically studied curcumin in the world. This all combines with our use of Bioperine® - for the ultimate bio-availability and absorptive capacity. Bioperine® is a patented bioavailability enhancing thermonutrient - black pepper extract standardized to contain 95-98% piperine that increases the potency and efficacy of nutraceuticals. GRAS (generally recommended as safe) under the intended conditions of use. Natural & Potent. Helps support healthy immune response. Overall, our coffees supports anti-inflammatory response, increases energy and well-being with no artificial ingredients and any GMO’s.

 

Purchasing

 

Where can I buy GENUINE?
Currently we’re available only online directly from our website and on Amazon.
What forms of payment do you accept online?
We accept Visa, MasterCard, American Express, Discover and PayPal.
Why isn’t my discount code working?
If you are having issues using a discount code, please check the following: Ensure that the "Shipping Address" fields have been filled in completely. Check that the code was entered correctly.

 

Shipping

 

Do you offer free shipping?
If you’re an Amazon Prime customer, shipping is free.
When will my order arrive?
We use Amazon to fulfill all our shipments. They do their best to ship in-stock orders the next business day for Prime customers. Once your order leaves their facility, you can expect your delivery within 2-5 business days.
How do I track my order?
As soon as your order ships, we’ll send you a shipping confirmation email with your tracking ID number. If you have an GENUINE account, you can also find your tracking ID number in the Order History section of My Account.
Where do you ship?
We currently only ship where Amazon does and we’re currently in the US and Canada.

 

Referrals

 

How does your referral program work?
If you enjoy GENUINE, spread the word. We’d really appreciate it. In fact, we’ll give you 15% off your next order every time you send a friend our way. Your friend will receive 15% off of their first purchase with us, too.

 

Exchanges and Returns

 

I’d like to return my GENUINE purchase. What now?
If for any reason you are not happy with your purchase, please reach out to us at help@genuine.coffee

 

Subscriptions

 

What products can I subscribe to? Which products are available for auto-delivery (auto-ship)?
All of our products are available for subscription.
How do I start a subscription / auto-delivery?
1) Add the product to your cart. 2) Select the auto-delivery 3) Select the how often you want your product delivered. 4) Enter the how many you want in each delivery. 5) Checkout – you are required to create an account or login.
Where can I find my subscription details?
You can find details of your subscription(s) under My Account --> My Subscriptions.
Can I group my subscriptions in one order?
As long as the next order date, customer email, credit card details, billing & shipping address, and shipping method is the same, it can be grouped into one shipment.

 

 

 

Thanks for being a part of our journey to the next level of coffee and tea.